General

• How does Labcorp Solutions save the collector time?

  The Labcorp Web COC collection application eliminates time spent locating, ordering, and stocking pre-printed COC forms.

  Labcorp Corporate Solutions and Web COC reduce the need for customers and the laboratory to call collectors for COC copies, specimen collection status, and incomplete COC form correction documentation. 

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• How does the collector access Labcorp Solutions?

  Labcorp Web COC is accessible on the internet by clicking here.

  Labcorp Web COC may be accessed through an icon on your PC desktop.

  Each specimen collector is set up individually with a unique user name and password.

  The collector may access Labcorp Web COC from any location that is internet-enabled.

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• Can Labcorp Web COC be used for all drug screen collections?

  Yes, the Labcorp Web COC system can be used for federally and non-federally-regulated urine as well as non-federally regulated oral fluid, hair, blood, and rapid test drug screen collections.

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• How will Labcorp Web COC affect the collection billing process with Labcorp?

  Use of the Labcorp Web COC application enhances the AutoPay system for collection fee payment.

  Labcorp Web COC assures that Labcorp receives the collection site data necessary to process collection payments.

  The Labcorp Web COC application indicates which specimen collections are processed through Labcorp's AutoPay system.

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• What does Labcorp Web COC do for my company?

  Labcorp Web COC may reduce the space required to store COC forms since only one type of paper is required for federally regulated and non-federally-regulated urine, as well as non-regulated hair, oral fluid, and rapid drug test collections.

  The Labcorp Corporate Solutions applications' online data access capabilities can reduce the time your staff spends on the telephone processing requests for collection status and COC form copies.

  The Labcorp Web COC rapid test collection feature enables you to provide customers with electronic rapid test results within minutes.

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• What computer skills are needed to use Web COC?

  Labcorp Web COC is a user-friendly application that requires only a basic understanding of how to navigate through a web browser.

  The Labcorp Corporate Solutions Web Tools suite of applications includes basic user instructions on each page to assist with navigation.

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• What is Labcorp Web COC (chain of custody)?

  Labcorp Web COC is an innovative drug testing specimen collection tool that guides the collector through each step of the collection process to produce a federally regulated or non-federally-regulated chain of custody form on-site.

  Labcorp Web COC is the specimen collection application within the Labcorp Corporate Solutions Web Tools suite of web-based drug testing program management tools.

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User access management

• What is the process for removing specimen collector access?

  An authorized company representative may submit a signed request to remove a specimen collector's access.

  Submit requests to LabCorp occupational testing services by faxing to 919-481-5444 or emailing [email protected]. 

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Labcorp Web COC supplies

• Should our site keep multi-part, pre-printed chain of custody forms on hand?

  Yes, regulated drug tests will still require a multi-part, pre-printed chain of custody form. The collection site must maintain a stock of Labcorp Web COC emergency forms for any instances when the collection facility is unable to access Labcorp Corporate Solutions. 

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• How do I order Labcorp Web COC paper that includes the tamper-evident seals?

  Contact Labcorp occupational testing services at 800-833-3984, option 2 or [email protected]. 

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Troubleshooting

• Does Labcorp Corporate Solutions assign a “default” collection expiration date?

  Yes, the default expiration time frame is 14 days from the donor registration entry date. 

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• What will occur if a donor arrives after the collection expiration date?

  The donor test order will not appear in the Labcorp Web COC application.

  The employer will need to modify the donor test order by entering an expiration date in the future.

  An authorized employer representative may request that the collector perform Donor Registration & Immediate Collection through Labcorp Web COC. In this case, the collector should record the authorizer's name in the Collector Remarks section. 

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• What should I do if the tamper evident bar code seals do not print clearly and in proper alignment?

  Reprint the form following the instructions below to ensure proper alignment

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System Requirements

• What number do I call for Labcorp Corporate Solutions Web COC technical assistance?

  800-833-3984, extension 5380 

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• Does Labcorp Web COC use an electronic signature?

  No, at this time Web COC requires hand signatures from the donor and the collector on the printed COC copies. 

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• How can I complete specimen collections if I am unable to access the Labcorp Web COC application?

  Maintain a two-day supply of federal and non-federal Labcorp Web COC emergency forms on hand to use in any instance when the collector cannot access the Labcorp Corporate Solutions application. 

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• What equipment does Labcorp Solutions electronic COC require?

  Minimum

  • Microsoft Internet Explorer v6.0
  • Adobe Acrobat Reader v6.0
  • Laser printer
  • Internet connection

  Recommended

  • Adobe Acrobat Reader v9.3.4 or above
  • Laser printer
  • High-speed internet connection (DSL, cable, or T1)
  • Microsoft Office Excel 2000 or later version
  • Microsoft Internet Explorer 8.0 or above 

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